Terms of Use

The Store Terms and Conditions are effective as of June 1, 2026.

§1. GENERAL PROVISIONS

§2. DEFINITIONS

For the purposes of these Terms and Use, the following terms shall have the following meanings:

1. Online Store / Store — the online store operated by the Seller at www.beegroup.pl.
2. Seller – BEE GROUP sp. z o.o. with its registered office in Poznań.
3. Client / Buyer – a natural person, a legal person, or an organizational unit with legal capacity making purchases in the Store.
4. Consumer – a natural person concluding a legal transaction with the Seller that is not directly related to their business or professional activity.
5. Sole Proprietor with Consumer Rights – a natural person conducting business activity who enters into a Sales Agreement that is not of a professional nature, resulting in particular from their entry in the Central Registration and Information on Business (CEIDG).
6. Goods — a movable item offered by the Seller in the Online Store, in particular collectible coins, banknotes, numismatic items, graded coins (in slabs), collectible accessories, and other items offered by the Seller.
7. Used Goods — Goods coming from the secondary market or bearing traces of prior use, storage, or the passage of time.
8. Graded Coin — a coin evaluated by an independent grading organization, in particular NGC (Numismatic Guaranty Company) or PCGS (Professional Coin Grading Service), enclosed in a secured protective holder (slab).
9. Customer Account — an individual user panel created in the Online Store that enables placing Orders and managing Customer data.
10. Order — an expression of intent by the Buyer aimed directly at concluding a Sales Agreement for the Goods.
11. Sales Agreement — a sales agreement for the Goods concluded between the Seller and the Buyer through the Online Store.
12. Business Days — days from Monday to Friday, excluding statutory public holidays.

§3. CUSTOMER ACCOUNT

1. Creating a Customer Account in the Online Store is voluntary and free of charge.
2. A Customer Account enables, in particular:
   a) placing Orders,
   b) viewing Order history,
   c) saving address data for future purchases.
3. In order to create a Customer Account, it is necessary to correctly fill out the registration form and provide the data required by the Store, in particular an e-mail address, and establish an access password.
4. The Customer is obliged to provide accurate up-to-date data and to update it in the event of any changes.
5. The Customer is responsible for maintaining the confidentiality of the access data to the Customer Account, in particular the login and password, and for any activities performed using the Customer Account, unless the access to the Account occurred due to reasons beyond the Customer’s control.
6. The Seller shall not be held liable for the consequences of the Customer sharing their login credentials with third parties.
7. The Customer is prohibited from providing unlawful content, content that violates the law, good customs, or the rights of third parties.
8. The Seller may temporarily restrict access to the Store or the Customer Account for technical reasons, maintenance, IT systems security, or modernisation of the Store.
9. The Customer may delete the Customer Account at any time by contacting the Seller via e-mail at: beegroupcoin@gmail.com.
10. The Seller has the right to delete or temporarily block the Customer Account in the event of:
    a) a breach of the provisions of the Terms of Use,
    b) suspicion of activities that may compromise the security of the Store,
    c) providing false data,
    d) activities that may cause damage to the Seller or other Customers.

§4. ORDERS AND CONCLUSION OF THE SALES AGREEMENT

1. Orders in the online Store can be placed 24 hours a day, 7 days a week, subject to technical or maintenance breaks.
2. Placing an Order is carried out by:
   a) selecting the Goods,
   b) adding the Goods to the cart,
   c) selecting the delivery and payment method,
   d) providing the data necessary to fulfill the Order,
   e) confirming the Order by clicking the button marked as “Buy and pay” or an equivalent.
3. Information on the Store’s website constitutes an invitation to conclude an Agreement within the meaning of the provisions of the Civil Code and does not constitute a commercial offer.
4. Placing an Order by the Buyer constitutes an offer to conclude a Sales Agreement for the Goods with the Seller.
5. After placing the Order correctly, the Buyer will receive a confirmation of receipt of the Order to the specified email address.
6. Orders are processed within 1 to 3 Business days, unless the nature of the Goods or individual agreements between the Parties provide otherwise.
7. The Seller reserves the right to refuse to fulfill an Order or to withdraw from its fulfillment in the event of:
   a) unavailability of the Goods,
   b) detecting an obvious pricing or technical error,
   c) reasonable suspicion of fraud, attempted extortion, or a breach of transaction security,
   d) reasonable doubts as to the authenticity of the Buyer’s data,
   e) inability to contact the Buyer regarding matters related to the fulfillment of the Order.
8. If it is impossible to fulfill the Order, the Seller will immediately inform the Buyer via email, and if the order has been paid for — will refund the received funds immediately, but no later than within 14 days, using the same payment method that was used by the Buyer, unless the Buyer agrees to a different method of refund.
9. In the case of choosing payment by traditional bank transfer, the Buyer is obliged to make the payment within 3 business days from the day of placing the Order, unless the Parties agree otherwise.
10. The Seller may cancel an unpaid Order after the ineffective expiry of the time limit specified in paragraph 10 of §4.
11. Cancellation of a placed Order by the Buyer is possible only after prior contact with the Seller and only until the Goods are shipped or handed over to the carrier.
12. In the case of personal pickup, the Buyer is obliged to collect the Goods within the time limit agreed with the Seller after receiving information that the Goods are ready for pickup.
13. In order to receive a VAT invoice or a VAT margin invoice, the Buyer should inform the Seller of such a request at the latest when placing the Order and provide the data necessary for its issuance in accordance with applicable legal regulations.
14. The Seller reserves that part of the Goods may be sold under the VAT margin procedure in accordance with applicable tax law regulations.
15. In the case of numismatic, collectible Goods, graded coins, banknotes, or high-value Goods, the Seller may, prior to shipment, prepare photographic or video documentation covering the condition of the Goods, grading numbers, identification markings, completeness of the set, method of securing, and the parcel packaging process. This documentation may serve as evidence in the event of a Complaint, payment dispute, chargeback, transport claims, or suspicion of abuse.

§5. PRICES AND PAYMENTS

1. The prices of the Goods presented on the website of the Online Store are final gross prices and are expressed in Polish Zlotys (PLN) or Euros (EUR), including applicable taxes, including VAT, unless explicitly stated otherwise.
2. The price indicated next to the Goods at the time of placing the Order is binding on the Parties, subject to obvious technical or systemic errors, or clerical mistakes, in particular regarding the price of the Goods.
3. The Buyer may make the payment for the Goods using the following payment methods:
   a) traditional bank transfer to the Seller’s bank account,
   b) online payment via external payment processors,
   c) cash upon personal pickup of the Goods at the Seller’s registered office.
4. The choice of payment method is up to the Buyer and depends on the available options presented during the placement of the Order.
5. Payment by traditional transfer or cash upon personal pickup does not result in any additional fees charged by the Seller. Any costs, commissions, or fees charged by banks, payment processors, or financial institutions shall be borne by the Buyer, and the Seller should receive the full amount resulting from the placed Order.
6. In the case of payments made through online payment processors, the regulations and terms of service of these entities shall apply. The Buyer is obliged to read the regulations of the payment processors before making the payment.
7. In the case of Goods whose price depends on fluctuations in the financial market that are beyond the Seller’s control, in particular Goods made of gold, silver, or other precious metals, the Seller reserves the right to apply special terms of sale in accordance with applicable legal regulations.
8. Traditional bank transfer should be made to the following bank account of the Seller:

Recipient:
BEE GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Bank account number for payments in PLN:
PL88 1090 2590 0000 0001 4948 3949

Bank account number for payments in EUR:
PL58 1090 2590 0000 0001 4948 4295

Bank: Erste Bank Polska S.A.
Kod SWIFT: WBKPPLPP
Recipient’s address: ul. Święty Marcin 29/8, 61-806 Poznań, Polska

Transfer title: Order number and Name of the Goods.

9. The moment of payment is deemed to be:
   a) the date on which the Seller’s bank account is credited – in the case of a traditional transfer,
   b) the moment of receiving confirmation from the payment processor – in the case of online payments,
   c) the moment of payment at the Seller’s registered office – in the case of personal pickup.

§6. DELIVERY AND PERSONAL PICKUP

1. Delivery of Goods is carried out within the territory of the Republic of Poland and the member states of the European Union.
2. Orders are delivered via courier companies or logistics operators cooperating with the Seller, in particular DPD or InPost, in accordance with the Buyer’s choice made when placing the Order.
3. In the case of international deliveries, available methods of transport may vary depending on the country of delivery.
4. The dispatch deadline for the Order is from 1 to 14 Business Days from the date of:
   a) the funds being credited to the Seller’s bank account – in the case of payment by traditional transfer,
   b) receiving payment confirmation from the payment processor – in the case of online payments,
   c) confirmation of the Order by the Seller – in the case of personal pickup or separate arrangements.
5. In exceptional cases, resulting in particular from the specificity of the Goods, their high value, the need for additional security, authenticity verification, or circumstances beyond the Seller’s control, the delivery time may be extended, of which the Buyer will be informed.
6. Delivery costs, including the costs of transport, shipment insurance, or additional security of the Goods, are indicated during the placement of the Order and are borne by the Buyer, unless the Parties agree otherwise.
7. Personal pickup of the Goods is possible exclusively upon prior arrangement of the date and time with the Seller, at the company’s registered office at the following address: ul. Święty Marcin 29/8, 61-806 Poznań, Poland.

8. Personal pickup of the Goods is free of charge.
9. The Buyer is obliged to check the condition of the shipment immediately upon its delivery.
10. In the case of visible damage to the shipment, breach of packaging, signs of tampering, or other irregularities, the Buyer should, where possible:
    a) draw up a damage report in the presence of the carrier,
    b) take photographic documentation,
    c) immediately inform the Seller.
11. In the case of Buyers who are not Consumers, the risk of accidental loss or damage to the Goods passes to the Buyer at the moment the Goods are handed over to the carrier.
12. In the case of Consumers, the risk of accidental loss or damage to the Goods passes to the Buyer at the moment the Goods are delivered to the Buyer.
13. The Seller exercises due diligence when packaging Goods, in particular numismatic items, graded coins, banknotes, collectible coins, and Goods made of precious metals. In justified cases, the Seller may document the packaging process for evidentiary purposes.
14. The Seller shall not be held liable for delays resulting from the actions of carriers, customs authorities, inspection services, force majeure, or other circumstances beyond the Seller’s control.
15. In the case of non-collection of the shipment by the Buyer and its return to the Seller, the costs of re-shipping the Goods shall be borne by the Buyer.
16. In the case of high-value Goods, graded coins, collectible coins, or international shipments, the Seller may apply additional security measures, in particular additional insurance, shipment sealing, photographic documentation, or a special packaging method.
17. The Buyer is obliged to check the compliance of the received Goods with the Order immediately after receiving the shipment. Failure to report an obvious non-compliance, shortage, or damage within a reasonable period does not deprive the Consumer of their statutory rights; however, it may complicate establishing the carrier’s liability or the course of events.

§7. WITHDRAWAL FROM THE CONTRACT

1. A Buyer who is a Consumer, as well as an Entrepreneur exercising Consumer rights, have the right to withdraw from a Distance Sales Contract without giving any reason within 14 days, subject to the exceptions resulting from applicable legal provisions and the provisions of these Regulations.
2. The period for withdrawal from the Contract expires after 14 days:
   a) from the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, takes physical possession of the Goods,
   b) in the case of Orders comprising multiple Goods delivered separately — from the day on which physical possession of the last Good is taken,
3. To effectively withdraw from the Contract, the Buyer must send the Seller an unequivocal statement of withdrawal from the Contract:
   a) by electronic mail to the address: beegroupcoin@gmail.com, or
   b) by post to the Seller’s registered office address: BEE GROUP sp. z o.o., ul. Święty Marcin 29/8, 61-806 Poznań, Poland.

4. The Buyer may use the model withdrawal form attached to the Regulations, but it is not mandatory.
5. To meet the withdrawal deadline, it is sufficient to send the statement before its expiry.
6. In the event of an effective withdrawal from the Contract, it is considered as not concluded.
7. The Buyer is obliged to return the Goods immediately, but no later than 14 days from the date of withdrawal from the Contract.
8. The return of the Goods should be made to the address indicated by the Seller during the return procedure or to the address of the Seller’s registered office, unless the Seller indicates a different address.
9. The costs of returning (delivering) the Goods shall be borne by the Buyer.
10. The Seller shall refund the received payments to the Buyer immediately, but no later than 14 days from the date of receipt of the statement of withdrawal from the Contract.
11. The Seller may withhold the refund until:
    a) receiving the Goods back, or
    b) the Buyer provides proof of its return,
    depending on which event occurs first.
12. The refund of the payment will be made using the same payment method as used by the Buyer during the purchase, unless the Buyer agrees to a different solution that does not involve any additional costs for them.
13. The Buyer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
14. In the case of collectible goods, numismatic items, graded coins (NGC/PCGS), banknotes, and collectible coins, the Buyer is obliged to return the Goods in an unimpaired condition, together with all elements constituting an integral part of the Goods, in particular capsules, holders, grading slabs, seals, protective packaging, certificates of authenticity, documentation, or identification marks. Violation of the integrity of the security features may affect the collectible value of the Goods.
15. In the event of removal, breach, damage, or interference with the security features of the Goods, in particular an NGC or PCGS grading slab, seals, certificates of authenticity, protective packaging, or identification elements of the Goods, the Seller has the right to reduce the refund amount accordingly by the loss in value of the Goods or to refuse the return to the extent permitted by applicable law.
16. Goods bearing signs of use exceeding the ordinary inspection of the Goods, damaged, soiled, incomplete, or modified may result in a corresponding reduction in the refunded amount.
17. To the extent permitted by applicable law, the right of withdrawal may also not apply to Goods whose price depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the expiry of the deadline for withdrawal from the Contract.
18. The Seller reserves the right to verify the authenticity, completeness, and conformity of the returned Goods with the Goods issued to the Buyer, including verification of serial numbers, gradings, markings, certificates, protective packaging, and photographic documentation made before shipment.
19. In the event of discovering a substitution of the Goods, attempted fraud, discrepancy in grading numbers, violation of the integrity of the Goods, or the return of an item other than the one purchased, the Seller reserves the right to refuse to accept the return and to take appropriate legal action.
20. The Seller reserves the right to verify the authenticity of the returned Goods by an independent appraiser, a numismatic expert, or by comparison with documentation made before shipment, if there are reasonable doubts regarding the conformity of the return with the Goods issued to the Buyer.

§8. COMPLAINTS AND NON-COMPLIANCE OF GOODS WITH THE CONTRACT

1. The Seller is liable to the Consumer and the Entrepreneur exercising consumer rights for the conformity of the Goods with the Sales Contract in accordance with applicable law.
2. In order to file a complaint, please contact the Store by writing to the email address beegroupcoin@gmail.com or by mail to the Seller’s registered office address: ul. Święty Marcin 29/8, 61-806 Poznań.

3. In order to process the Complaint efficiently, please provide:
   a) the Buyer’s details,
   b) the Order number,
   c) a description of the reported concerns,
   d) the date the issue was discovered,
   e) photographic documentation, if available.
4. The Seller shall examine the Complaint immediately, but no later than within 14 days from the date of its receipt.
5. The Buyer will be informed about the outcome of the Complaint electronically or in writing, depending on the method of submitting the Complaint or the arrangements made between the Parties.
6. In the case of used, collectible, numismatic, historical goods, coins, banknotes, graded goods (NGC/PCGS), and goods originating from the secondary market, the Buyer acknowledges that these Goods may possess natural signs of use, micro-scratches, discoloration, patina, signs of storage, signs of age, signs of cleaning, minor color variations, or other characteristics typical for this type of Good.
7. The following shall not constitute grounds for a Complaint:
   a) features of the Goods clearly indicated in the description, in the photographs, or disclosed to the Buyer before the purchase,
   b) natural characteristics of collectible, historical, or numismatic Goods resulting from their age, origin, or nature,
   c) color variations resulting from the settings of a monitor, phone, end device, or the conditions under which the photographs were taken,
   d) minor visual discrepancies that do not affect the utility or collectible value of the Good,
   e) a subjective assessment of the condition of the Good that differs from the Buyer’s assessment, provided that the description of the Good was consistent with the actual state.

f) natural differences in the assessment of the condition of coins, banknotes, or other collectible Goods, resulting from the subjective assessment of the collectibles market, provided that the Good was consistent with the description provided by the Seller.

8. In the case of graded coins (NGC/PCGS), a Complaint cannot be based solely on a subjective assessment of the grading, the condition report, the numerical grade, or interpretive differences regarding the grading entity, provided that the Good was delivered in accordance with the Order description.
9. The Seller shall not be liable for:
   a) damage to the Goods occurring after their delivery to the Buyer,
   b) improper storage of the Goods by the Buyer, including exposure to humidity, temperature, chemicals, or improper security/protection,
   c) damage to slabs, holders, capsules, protective packaging, or certificates occurring after the delivery of the Goods,
   d) natural aging processes of collectible or investment materials.
10. In the event of a Complaint regarding damage to a shipment, the Buyer should, if possible:
    a) draw up a damage report with the carrier,
    b) take photographs as documentation,
    c) keep the shipment packaging and protective materials.
11. If the processing of a Complaint requires an inspection of the Goods, the Buyer may be requested to deliver the Goods to the Seller.
12. The costs of delivering the claimed Goods shall be borne by:
    a) The Seller — in the event of the Complaint being accepted,
    b) The Buyer — in the event of an unjustified Complaint, to the extent permitted by law.
13. In the case of numismatic items, graded coins, or collectibles, a Complaint regarding the authenticity of the Goods may require the submission of an opinion from an independent appraiser or an entity specializing in the authentication of that specific type of Goods, unless the lack of authenticity is due to obvious circumstances.

§9. PERSONAL DATA PROTECTION

1. The controller of the Customers’ personal data is BEE GROUP sp. z o.o. with its registered office in Poznań.
2. Customers’ personal data are processed in accordance with applicable law, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
3. Personal data are processed for the purpose of:
   a) execution of Orders,
   b) conclusion and performance of the Sales Agreement,
   c) maintaining the Customer Account,
   d) fulfillment of accounting and tax obligations,
   e) handling of Complaints and returns,
   f) establishing or defending against claims.
4. Detailed information regarding the processing of personal data can be found in a separate Privacy Policy available on the Store’s website.

§10. FINAL PROVISIONS

1. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular due to changes in legal regulations and changes in the operation of the Store.
2. Changes to the Terms of Use do not affect Orders placed before the date on which the changes come into effect. For such Orders, the Terms of Use in force at the time of placing the Order shall apply.
3. Information about the change to the Terms of Use will be published on the Store’s website at least 14 days before the planned changes come into effect.
4. The governing law for Contracts concluded between the Buyer and the Seller shall be Polish law.
5. In the event of disputes, the Consumer may use out-of-court methods for dispute resolution and claim settlement in accordance with the applicable laws.
6. Every Buyer is obliged to read the Terms of Use before placing an Order, and placing an Order constitutes acceptance of its provisions.
7. In the event of a conflict between the Store’s Terms of Use and mandatory provisions of law granting specific rights to Buyers, those provisions shall prevail.